Will you carry my product in your store?
FREQUENTLY ASKED QUESTIONS
We’re always looking for fabulous new products for our store! Please send an email to firstname.lastname@example.org and include product information and photos, as well as wholesale pricing.
We carefully curate our shop and take pride on the origin or products. Please include as much information about materials used and where the product is made.
Are all of the products that you carry at your physical location listed in your online store?
No, we have many more products in our brick-and-mortar store than we do in our online store. If you’ve visited our store and would like an item shipped to you that is not available online, please contact us. If we have it in stock, we’re happy to ship it to you.
What payment methods do you accept?
We currently accept Visa, Mastercard, Discover, and American Express.
Can I pick up my order at your store?
Yes, in-store pickup is free, just choose the “in-store pickup” option on our checkout page. If you’re worried about finding parking in The Village Exchange Shopping Center, just give us a call when
you’re on your way and we’ll bring your items right to you!
Can I place my order over the phone?
If the item that you would like to purchase is available in our web store, we prefer that you purchase the item online. However, if you would like to purchase something that is not available in our web store, we would be happy to take your order over the phone, give us a call at 843-686-4141
When will my order ship?
Orders usually ship within 2 to 5 business days of your purchase. You can choose to have your order expedited during the checkout process. We do not ship orders on Saturday, Sunday, or major
Where will my order ship from?
Your order will ship from our brick-and-mortar store located on Hilton Head Island, SC
Where do you ship?
We are currently only shipping within the United States, however, arrangements can be made for special orders that reach a minimum balance. Please contact us by email if you have a special
shipping location request. We are not able to ship to PO Boxes.
What do I do if my order is broken, defective, or lost?
We take special care to ensure that your order is packaged securely and protected well. If your purchase arrives damaged or defective, please contact us within 3 business days and we will set up
a return of the damaged item and arrange for a replacement. Items reported damaged after 3 days are not valid.